The core of our business
Making a lasting impression matters, so we strive to provide the utmost in customer service. From start to finish our team at Generation Jets is committed to providing you with the most exceptional charter experience and every detail will be accounted for.
At Generation Jets, attention to detail is something of an art form, stemming from our owner who is relentless in his passion for detail and providing an experience second to none, which one could argue is at the very core of our company's values.
It's this clever use of attention to detail that leads our charter customers through a very unique experience; they can enjoy the pleasant staff and professional approach, including enjoying the late model and highly impressive aircraft fleet. It is also why we have an extremely high rate of customer retention.
This kind of attention to detail is woven throughout the entire experience. From the point of first contact with our charter sales personnel, to the farewell words of our professional flight crew, there is every effort made to make the experience the best you have ever had. We believe that the Generation Jets customer expectations must be designed across all aspects of the experience, no matter how seemingly insignificant it may seem. Take a look at us and compare the unique experience aboard a Generation Jets aircraft and know that you are our valued customer.
When expectations are met, its a wonderful feeling, there is no misunderstanding, and everyone walks away happy and content. At Generation Jets we work hard not to just meet expectations but to exceed them. For us, just meeting your expectations won’t be enough. Great companies strive to consistently exceed expectations with both customers and employees and we take pride in doing that every time, with every customer.
Generation Jets knows that our core business strength lies in the return of our customer. It’s called retention and that’s important to us. We want to exceed the customer’s expectations, every time, every flight. Good companies know that brand and customer loyalty does not come easy, nor does it come cheap, but good companies also know that there is nothing more valuable than its customers. At Generation Jets, we spare no expense to do what we can to build and keep our relationships with customers and clients.
The next time you have a need to charter an aircraft consider Generation Jets and see the difference for yourself. We would like to show you why others have switched to Generation Jets, offering bespoke and luxurious travel for the most discerning individuals.
Generation Jets has implemented a robust Safety Management System (SMS)
All employees are well trained in their specific area of expertise. Our core and fundamental beliefs are that we all share in the safety of our company and of our customers. We operate the company in compliance with all regulatory and FAA requirements as well as going above and beyond with company policies and procedures. This compliance is an element of our Safety and Quality Management Systems. The safety of our employees and our clients is never compromised.
Safety at Generation Jets is taken very seriously and we continually strive to strengthen our business by making safety and quality excellence an integral part of all flight and ground activities.
The crews at Generation Jets are trained in aircraft type every six months with a third party accredited training partner. All crews meet or exceed the stringent requirements of ARGUS and Wyvern. Ensuring our aircraft are always crewed by only the best.
Generation Jets is a proud advocate of ARGUS and holds the esteemed position of a GOLD RATED operator.